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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Heidi Lackey

Heidi Lackey

March 13, 2025

5  out of  5
rating by Heidi Lackey
"I had a phone meeting. It was very informative and to the point. We went through my policy and answered all my questions well. She let me know what they needed from me and we were able to get everything done in a timely manner."
We responded:
"Heidi, thank you for the five stars! - Katie"
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Kazem Khalili

March 13, 2025

5  out of  5
rating by Kazem Khalili
"Katie was very helpfull and I learned alot about both car and home insurance. I also got more information on umbrella insurance coverage. I am so happy to Sign in and join the State Farm Insurance family."
We responded:
"Kazem, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Katie"
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Tom Vargas

March 12, 2025

5  out of  5
rating by Tom Vargas
"Katie and her team are very responsive and I have been very happy with their service."
We responded:
"Thanks Tom for the great review. We are so happy to have a loyal customer. We look forward to many years together!"
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Amy Knight

March 7, 2025

5  out of  5
rating by Amy Knight
"I want to highly recommend Katie Brazil- State Farm Insurance. I asked for a certificate of insurance for a one day wedding event and they responded immediately and I had the certificate within one day. They have also been very good for all our insurance needs. Jessica Wright did a wonderful job assisting me to get that certificate."
We responded:
"Thank you for your kind words, Amy! We’re so glad to hear that our team provided you with professional and efficient service. It’s great to know that we could make the insurance process painless for you. We appreciate your support and are here to help whenever you need it! - Katie "
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Abdullah Talib

March 6, 2025

5  out of  5
rating by Abdullah Talib
"Very helpful at times."
We responded:
"Thank you, Abdullah! We're glad to hear that you had a great experience with our team! - Katie "
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Terry Johnson

March 6, 2025

5  out of  5
rating by Terry Johnson
"State Farm is excellent!!! Meghan took us through our policy, she was friendly, professional, and a joy to interact with this morning..."
We responded:
"Thank you for this awesome review, Terry! We're so glad to hear that Meghan has been able to assist you effectively. She truly goes above and beyond for her customers. If you ever need anything else, don’t hesitate to reach out! - Katie "
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josh hughes

March 6, 2025

5  out of  5
rating by josh hughes
"The person I talked with, very nice and helpful. She answered my questions no problems."
We responded:
"Josh, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Katie "
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Lisa Palmer

March 4, 2025

5  out of  5
rating by Lisa Palmer
"Thank you Megan for taking time to go over our home and auto policies. You were great and answered all of my questions and provided us great information. We have been with State Farm, Katie Brazil's office for a number of years and feel she has a great team and would recommend to everyone"
We responded:
"Lisa, providing excellent customer service and working closely with our customers is a top priority for us. We're grateful for your loyalty and for choosing us as your insurance provider over the years. - Katie "
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Stu Lynch

February 25, 2025

5  out of  5
rating by Stu Lynch
"I've used State Farm over the years for car, home, and life insurance. My wife and I recently moved back from living abroad and reached out Katie Brazil State Farm Agency in Northern California (East Bay Area) for our car insurance. Jessica Wright has been our contact person there and has always been helpful and responsive to our needs. Would highly recommend!"
We responded:
"Stu, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Katie"
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Brian Henderson

February 24, 2025

5  out of  5
rating by Brian Henderson
"Katie Brazil's office has taken care of insurance needs for two generations of my family. We've always had a great experience. They always work closely with me on my policies to balance the cost and benefits. Definitely recommended."
We responded:
"My team and I are grateful for the opportunity to serve you each day, Brian. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Katie"
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The Final

February 24, 2025

5  out of  5
rating by The Final
"Jessica was very helpful in assisting me with my insurance needs. I was looking for insurance and she was able to get me set up quickly."
We responded:
"I’m happy to hear Jessica took such great care of you! Thanks for sharing your positive experience. - Katie"
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Angela Tarantino

February 24, 2025

5  out of  5
rating by Angela Tarantino
"I am very pleased with the service. Katie and her staff are very professional and always willing to answer any questions and assist with your needs."
We responded:
"Angela, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Katie"
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Sharan Keene

February 24, 2025

5  out of  5
rating by Sharan Keene
"They were very courteous and very prompt and handled our k's immediately"
We responded:
"Sharan, I look forward to maintaining a great relationship with you as your business and feedback is important to my team and I. Thank you! - Katie "
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Roberto Marinelli

February 23, 2025

5  out of  5
rating by Roberto Marinelli
"Katie is a super star. Knowledgeable, professional, responsive, and customer service oriented. What more could one ask for in am agent? Give her a call! 📞"
We responded:
"Thanks for the kind words, Roberto! I am glad we were able to make assisting you with your insurance needs such a positive experience! - Katie"
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Eris Del Beccaro

February 19, 2025

5  out of  5
rating by Eris Del Beccaro
"Very kind and helpful during such a tumultuous time"
We responded:
"Eris, thank you for the five stars! - Katie"
Profile photo of Pavel Tkachenko

Pavel Tkachenko

February 18, 2025

5  out of  5
rating by Pavel Tkachenko
"Best customer service that I have seen so far in the California Insurance industry. Very honest, friendly, and unmatched customer care. Phenomenal teamwork and outstanding care. Exceeded my expectations. Thank you very much!"
We responded:
"This made my day! Thank you for sharing, Pavel. We're always here to help and offer any assistance you may need. - Katie"
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efrain ferrer

February 17, 2025

5  out of  5
rating by efrain ferrer
"Megan from State Farm was great. I can tell the State Farm people in the office around Walnut Creek California care very much about their customers. I had State Farm for years now and it has always been the same outstanding customer care and experience. It is a pleasure talking to these insurance agents and the digital experience is also pretty good. I hope they stay in California and continue servicing us for many years to come."
We responded:
"Efrain, providing excellent customer service and working closely with our customers is a top priority for us. We're grateful for your loyalty and for choosing us as your insurance provider for the past few years. - Katie "
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Sue Smith

February 13, 2025

5  out of  5
rating by Sue Smith
"I called the office about a billing inquiry and spoke to Mario. He listened carefully and looked into the matter and called me back with the info I needed. It was my error, not State Farm’s billing and it was completely resolved with Mario’s help."
We responded:
"Sue, thank you for taking the time to share this feedback from your recent experience with our agency! I'm glad to hear that our team was able to assist you in a helpful and professional manner. - Katie "
Profile photo of Ulises Rodriguez

Ulises Rodriguez

February 12, 2025

5  out of  5
rating by Ulises Rodriguez
"Very professional and detailed to ensure I got the best policy."
We responded:
"Ulises, your satisfaction is our top priority, and we appreciate you taking the time to share your experience. I'm glad to hear that you found our team to be professional, patient, and friendly. - Katie "
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Charlene Grandfield

February 11, 2025

5  out of  5
rating by Charlene Grandfield
"All our interactions with Katie Brazil and her office staff have been extremely good. Besides being personable, Katie always demonstrates a thorough understanding of insurance. She is clear and efficient when reviewing our policies and suggesting any changes."
We responded:
"Thank you for your kind words, Charlene! We’re so glad to hear you’ve had a great experience with us. We truly value our customers, and it’s rewarding to know that our efforts are appreciated. Thank you for your support! - Katie "
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Israel Garcia

February 10, 2025

5  out of  5
rating by Israel Garcia
"Knowledgeable team. Friendly and respectful."
We responded:
"Israel, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Katie "
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Joyce Chiu

February 8, 2025

5  out of  5
rating by Joyce Chiu
"Love Katie, Jessica and the team! Always answering all my questions and responsive to all my matters! Thank you!"
We responded:
"Joyce, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Katie"
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Sara Amos

February 6, 2025

5  out of  5
rating by Sara Amos
"We have used Katie for years - she took over the office of our agent that retired. We moved but still had policies with her. We moved again and used a different agent for some of our policies, but that agent wasn't on top of it, and thankfully Katie was licensed in the state we moved to. She now manages all of our policies - she and her office staff are very knowlegeable and best of all - responsive."
We responded:
"Sara, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Katie"
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Serena K

February 5, 2025

5  out of  5
rating by Serena K
"What a privilege to work with Katie; she’s THE BEST and goes the extra mile! We always appreciate her willingness to bring to us the different possible choices so we can make decisions that fit our insurance needs, best. We love Katie!!"
We responded:
"Serena, we appreciate you and the time you have taken to share this kind feedback with us! - Katie"
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michael ganzberger

February 4, 2025

5  out of  5
rating by michael ganzberger
"Our house and cars are both insured through State Farm. Once a year Katie Brazil carefully reviews our policies with us to make sure our coverage is appropriate and updated. When we do have any questions she responds quickly. We’re very happy with State Farm and the professional service that Katie provides."
We responded:
"Michael, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Katie"